Treat everyone as
you treat your boss.
Don't respond to
anger with anger.
There's no place
to go from there.
Don't rush to
respond. Think through the options.
Defensiveness
doesn’t advance the discussion.
You're not perfect
and don't claim to be.
Unexpected
kindness is disarming.
Don't box them in;
give them a way to exit gracefully.
Imagine that this
person sits next to you in church.
Listen more than you talk (from Karen Carney).